Castillo San Simon Monastrell Spain

• We will deliver your order in 3 working days if we receive your order before 3 PM (time in germany) Monday through Friday.
• The orders placed within the cut off time will take 3 days to be delivered.
• If we receive the order after that, we will ship it on the day and it will be delivered within the next 3 working days.
• If the recipient cannot be reached, we will deliver the gift to a neighbor.
• Your order would be processed based on the success of charging your credit card.
• The cut off times refer to the recipient's time zone

Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.

while it is rare that we substitute your order components, there are times when substitution is required for items like other wines and gift baskets delivered by the local supplier.

whatever may be the case, our guarantee of quality gifts and on time delivery always stands true.

items may be substituted in the following cases:

• if we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• if we run out of a particular wine/spirit, we may substitute with another wine/spirit as close to the original as possible.
• sometimes, in cases like gift baskets and non-wine gifts we may have to ship a different brand or same flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted. this will be done after informing you.
• please note that the images shown on the site are indicative of the product and are upgraded versions. thus, the products upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

refund policy:

at winestogift, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. our refund policy is applicable for the below cases.

• product not delivered.
• mismatch of the delivered product with description on the website.
• late delivery of product, i.e., wrong date as we do not guarantee specific time for delivery.

complaint process:

at winestogift, we make every effort to ensure that customer support resolve the customer issues fast and impeccable. customer can raise their complaints by sending email to [email protected] within 30 days from the delivery date. in case of any delivery issues, we request customers to send photos of the product's received and order details.

refund process in 3 easy steps:

• customer should raise a refund request within 30 days from the delivered date.
• after verifying all the order information, we process the request for cancellation.
• post cancellation of the order, refund amount will reflect in your account within 5-7 business days.(does not include saturdays, sundays and holidays).

partial refunds shall be applicable in cases of bad delivery or late delivery, which is solely at the discretion of the company.