while it is rare that we substitute your order components, there are times when substitution is required for items like other wines and gift baskets delivered by the local supplier.
whatever may be the case, our guarantee of quality gifts and on time delivery always stands true.
items may be substituted in the following cases:
at winestogift, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. our refund policy is applicable for the below cases.
at winestogift, we make every effort to ensure that customer support resolve the customer issues fast and impeccable. customer can raise their complaints by sending email to firstname.lastname@example.org within 30 days from the delivery date. in case of any delivery issues, we request customers to send photos of the product's received and order details.
refund process in 3 easy steps:
partial refunds shall be applicable in cases of bad delivery or late delivery, which is solely at the discretion of the company.